Refund policy

Return Policy

Effective date: June 2026

At Boutique Veronica Milano, we want you to be completely satisfied with every item you order. However, if you're not completely satisfied with a product, you can request a return according to the conditions described below. We encourage you to read this policy carefully before returning an item.

Return conditions

• You can request a return only after you have physically received the item.
• All return costs, including any customs duties or international charges, are the responsibility of the customer.
• Returned items must be unused, unwashed, undamaged and in their original condition, with all labels and tags still attached.
• Items may be tried on, but must not have been worn.
• Orders placed in multiple sizes with the intention of returning part of them will not be accepted

How to request a return

• Send a return request via email to support@boutiqueveronica.com within 30 days of receiving your order.
• Our team will provide you with the correct return address of our logistics partner located in China.
• Ship the item at your own expense, including any customs duties and shipping costs. We strongly recommend using a tracked shipping method for your protection.
• Please retain your tracking information until you confirm receipt of your return.

Refunds

Once the returned item is received at our partner's warehouse and verified, the refund will be processed to the original payment method within 14 business days. You will receive a confirmation email as soon as the refund has been processed.